Privacy Policy

Introduction and Scope

sorinelphora is committed to protecting your personal information and respecting your privacy rights. This privacy policy explains how we collect, use, store, and protect your personal information when you use our financial platform and business idea generation services. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and comply with all relevant Australian privacy legislation.

This policy applies to all personal information we collect through our website at sorinelphora.sbs, our mobile applications, email communications, and any other digital touchpoints where you interact with sorinelphora services. By using our platform, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Personal Information

We collect various types of personal information to provide our services effectively. This includes information you provide directly when creating an account, such as your name, email address, phone number, and business interests. We also collect professional information including your industry experience, business goals, and financial objectives to personalise our recommendations.

Technical and Usage Information

Our platform automatically collects certain technical information when you visit our website or use our services. This includes your IP address, browser type, device identifiers, operating system, and browsing patterns. We use this information to ensure our platform runs smoothly, prevent fraud, and improve user experience across different devices and browsers.

How We Use Your Information

We use your personal information for several legitimate business purposes that directly benefit your experience with our platform. Primary uses include providing personalised business idea recommendations, maintaining your account security, and communicating important updates about our services.

• Delivering customised business opportunity suggestions based on your interests and experience level
• Maintaining platform security and preventing unauthorised access to your account
• Processing your requests for information, support, or additional services
• Sending relevant educational content and market insights via email communications
• Analysing platform usage to identify areas for improvement and new feature development
• Complying with legal obligations including tax reporting and regulatory requirements
• Conducting research to better understand business trends and user needs

We never sell your personal information to third parties for marketing purposes. When we share information with service providers or partners, it's always under strict contractual agreements that require them to protect your data with the same standards we apply internally.

Information Sharing and Disclosure

Third-Party Service Providers

We work with carefully selected third-party providers to deliver our services effectively. These include cloud hosting providers, email service platforms, analytics tools, and payment processors. All third parties are contractually bound to handle your information securely and only for the specific purposes we've authorized.

Legal and Regulatory Requirements

We may disclose your personal information when required by Australian law, court orders, or regulatory authorities. This includes situations involving suspected fraud, threats to public safety, or compliance with Australian Taxation Office requirements. We'll always notify you of such disclosures unless legally prohibited from doing so.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting our privacy team directly.

To exercise any of these rights, simply email our privacy team at info@sorinelphora.sbs with your request. We'll verify your identity and respond within the timeframes required by Australian privacy law. There's no charge for most requests, though we may apply reasonable fees for complex or repeated requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, or misuse. Our security framework includes both technical safeguards and organisational policies designed to maintain data integrity and confidentiality.

• End-to-end encryption for data transmission and storage using industry-standard protocols
• Multi-factor authentication requirements for staff accessing personal information systems
• Regular security audits and penetration testing by independent cybersecurity firms
• Automated monitoring systems that detect and respond to suspicious account activity
• Staff training programs covering privacy obligations and data handling best practices
• Secure data centres located in Australia with physical access controls and 24/7 monitoring

Despite our robust security measures, no system is completely immune to threats. If we discover any data breach affecting your personal information, we'll notify you promptly and take immediate steps to minimise any potential impact. We also report significant breaches to the Office of the Australian Information Commissioner as required by law.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Retention Periods

• Account Information: Retained while your account is active, plus seven years after closure for business records compliance
• Communication Records: Email correspondence and support tickets kept for three years to maintain service quality
• Analytics Data: Aggregated usage statistics retained indefinitely in anonymised form for platform improvement
• Marketing Preferences: Maintained until you withdraw consent or request deletion
• Legal Documentation: Contracts and compliance records kept for seven years as required by Australian business law

When retention periods expire, we securely delete or anonymise your personal information using certified data destruction methods. You can request early deletion of your account data at any time, though we may need to retain certain information to comply with legal obligations or resolve disputes.

Children's Privacy

Our services are designed for adults aged 18 and over who are interested in business opportunities and financial planning. We don't knowingly collect personal information from children under 18 years old. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately and may suspend the associated account pending verification of age.

Parents or guardians who believe their child has provided personal information to sorinelphora should contact us immediately at info@sorinelphora.sbs. We'll work with you to verify the situation and take appropriate action to protect the child's privacy.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes that affect how we handle your personal information, we'll notify you via email and display a prominent notice on our platform.

Minor updates like clarifications or formatting changes may be made without individual notification, though we'll always update the "last modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.